Delete Your Mentara Care Account

This page explains how to permanently delete your Mentara Care account and how the data associated with it is deleted or irreversibly anonymised. You can delete your account directly in the Mentara Care mobile application or request deletion by email if you cannot access the application.

1. Delete your account in the application

To delete your account:

1. Open the Mentara Care application and sign in.
2. Open Settings.
3. Scroll to the account data section.
4. Select Delete Account Data.
5. Review the warning and confirm the deletion.

Account deletion is permanent and cannot be undone. You will be signed out and will no longer be able to access content, points, test results, subscription benefits, or other services connected to the account.

We will complete the deletion and anonymisation process without unnecessary delay and no later than 30 days after receiving the request.

2. Request deletion by email

If you cannot sign in or use the in-app deletion option, send a request from the email address associated with your Mentara Care account to:

info@mentaracare.com

If you cannot reach us at that address, use our backup contact:

radipsychologicka@gmail.com

Use the following subject:

Mentara Care account deletion request

Include:

• The email address associated with your account.
• A clear statement that you want your Mentara Care account and associated personal data permanently deleted or anonymised.

We may ask for reasonable additional information to verify that you own the account. Do not send your password, authentication token, or payment-card details.

3. Data that will be deleted

The following identifying and account-access data will be permanently deleted:

• Your account record and direct identifiers, including your email address, name, nickname, date of birth, and profile image.
• Password credentials, authentication tokens, active sessions, and connections to Google or Apple sign-in.
• Device identifiers, device registrations, and push-notification tokens.
• Any internal identifiers or linking keys that could connect retained records to you or your deleted account.

4. Data that will be irreversibly anonymised

Some records may be retained only after they have been irreversibly anonymised. Anonymisation removes the connection to your account and removes or generalises information that could identify you.

This may include:

• Mood, emotion, feeling, and gratitude records.
• Test answers, test results, and progress information.
• Simulated conversation records, replies, evaluations, and results.
• Saved-content activity, reading statistics, and content preferences.
• Points, rewards, and aggregated application-usage information.

We do not retain a lookup key or other mechanism that would allow anonymised information to be connected back to your identity or deleted account.

Free-text content that contains identifying information and cannot be reliably anonymised will be permanently deleted.

Irreversibly anonymised information is no longer associated with an identifiable user. It may be retained indefinitely for aggregate statistics, service improvement, and research.

5. Data that may be retained temporarily or for legal reasons

Limited identifiable information may remain after account deletion only where retention is required for legal, security, or operational reasons:

• Database backups: deleted account data may remain in protected backups for up to 30 days. Backups are used only for disaster recovery and are automatically overwritten.
• Security and audit records: limited technical records may be retained for up to 90 days for security, fraud prevention, and abuse investigation. Records required for an active investigation or legal claim may be retained until the matter is resolved.
• Purchases, invoices, bookings, and accounting records: records required by tax, accounting, or other applicable laws may be retained for up to 10 years. Their use is restricted to legal and regulatory obligations.

After the applicable retention period expires, retained personal information is permanently deleted or irreversibly anonymised.

6. App Store and Google Play subscriptions

Deleting your Mentara Care account does not automatically cancel a subscription billed through Google Play or the Apple App Store. Cancel your subscription before deleting your account to prevent future renewal charges.

Google Play

1. Open Google Play.
2. Select your profile.
3. Open Payments and subscriptions.
4. Select Subscriptions.
5. Select Mentara Care and choose Cancel subscription.

You can also manage your subscription at Google Play subscriptions .

Apple App Store

1. Open the Settings application on your iPhone or iPad.
2. Tap your name.
3. Tap Subscriptions.
4. Select Mentara Care.
5. Tap Cancel Subscription and confirm.

You can also manage your Apple subscriptions online .

Cancelling a subscription stops future renewals. You may retain access until the end of the billing period already paid for. Account deletion does not automatically provide a refund for previous subscription payments.

7. Before deleting your account

Account deletion cannot be reversed. If you want a copy of your personal data, request it by emailing info@mentaracare.com before deleting your account.

8. Contact

Mentara Care is operated by:

MMT Consulting PRO, s.r.o.
Drienova 1J
821 01 Bratislava - Ruzinov
Slovakia
Company ID: 54 982 910

Email: info@mentaracare.com
Backup email: radipsychologicka@gmail.com